Frequently Asked Questions

Yes, the latest version of Autocount Cloud and Autocount Accounting 2.0 are fully ready for the upcoming LHDN E-Invoice mandate. We provide plugins and updates to ensure compliance.

No. Autocount is designed to be user-friendly with an intuitive interface. However, basic bookkeeping knowledge helps. We also provide training to get you started.

Yes, Autocount comes with a powerful Report Designer tool. You can customize your invoices, DOs, and receipts to match your company branding, or we can do it for you.

Absolutely. You can import master data such as Debtor, Creditor, and Item codes from Excel directly into Autocount, saving you from manual data entry.

We offer both. Autocount Accounting 2.0 (Desktop) is typically a one-time perpetual license. Autocount Cloud Accounting is a monthly/yearly subscription. Contact us to find which suits you best.

Yes, you can upgrade from Basic to Pro or Premium editions at any time by paying the price difference. Your data will be preserved.

It depends on your license. You can purchase additional network user licenses to allow multiple staff members to work on the system simultaneously.

If you are on the Desktop version, regular backups are crucial. If you have a backup file, we can help you reinstall the software on a new PC and restore your data. Cloud users strictly don't need to worry as data is stored online.

Yes, we provide on-site training and implementation services for businesses in Johor Bahru and surrounding areas. We can also conduct training via Zoom/TeamViewer.

Yes, as an authorized training provider, our training sessions are 100% HRD Corp claimable. We will assist you with the necessary paperwork and grant application.

For the desktop version, we recommend at least an Intel i5 processor, 8GB RAM, and an SSD for the best performance. Windows 10 or 11 Pro is preferred.